Response time
Minutes
Multi-channel outreach
Language coverage
120+
Global-ready support
Completion uplift
2–3×
When human support is layered in
The human layer of every trial
Empathy+Automation
The Human Layer
of Every Trial.
Delve Concierge delivers protocol-trained, multilingual support across patient tasks, secondary screening, device troubleshooting, and workflow escalation—so sites stay unburdened and participants stay on track.
Human-in-the-loop execution that prevents dropouts and deviations.
The Human Connection That Keeps Trials Moving
Technology alone cannot prevent missed visits, incomplete diaries, or unsynced wearables. Delve’s Concierge-as-a-Service™ pairs automation with real humans who ensure patients feel supported and sites stay efficient.
Secondary screening & eligibility pre-checks
Visit scheduling, reminders & coordination
Wearables, sensors & app support
Device troubleshooting & onboarding
Symptom diaries & ePRO adherence coaching
Site + sponsor escalation workflows
Secondary Screening & Patient Qualification
Delve’s concierge team ensures only qualified, prepared participants reach sites—
reducing screen failures, visit churn, and operational noise.
Eligibility Pre-Checks
Scripted assessments aligned to protocol inclusion and exclusion criteria.
Patient Intake Interviews
Multilingual screening calls to confirm readiness and expectations.
Technology Readiness
Verification of devices, connectivity, apps, and patient tech comfort.
Visit Scheduling
Coordinated scheduling across sites, nurses, labs, and home visits.
Wearables, Sensors & App Support
Our team ensures that every wearable device and mobile app stays connected, charged, synced, and compliant.
- Device setup & onboarding
- Battery & sync monitoring
- Connectivity troubleshooting
- Wear-time coaching
- eCOA & eConsent guidance
- Device replacement coordination
Because endpoints only work when devices do.
Televisit Readiness & Remote Visit Support
Hybrid trials require patients to be technically ready. Delve ensures every remote
session runs smoothly—before, during, and after the call.
Video/Audio Checks
Confirm mic, camera, and permissions so the session starts clean.
Bandwidth Tests
Connectivity diagnostics to avoid dropped calls and frozen video.
App Setup
Install, login, configuration, troubleshooting, and verification.
Pre-Visit Coaching
Walk patients through expectations and reduce day-of visit friction.
Medication & Treatment Reminders
Support that ensures patients stay aligned with protocol without overwhelming clinical teams.
- Daily or timed medication reminders
- Adherence tracking & follow-up
- Symptom check-ins
- Protocol clarification & support
Nurse Coordination, Lab Visits & Chart Retrieval
In-Home Nurse Coordination
Scheduling, reminders, and visit prep with nurse + patient alignment.
Lab Visit Support
Reminders, pre-visit checks, and preparation guidance to prevent missed labs.
Chart Retrieval
Medical record retrieval to support screening and ongoing monitoring.
Documentation
All actions and findings documented into CTMS workflows (CRIO, Clinical Conductor).
Global Coverage + Hybrid Support Engine
Delve’s concierge team supports patients in 120+ languages with 24/7 coverage across regions.
- Multilingual patient support
- 24/7 global coverage
- Automated alerts for missed tasks
- Human follow-up when automation isn’t enough
- Site escalation pathways
92%
ePRO completion with
human follow-up.
95%
Device compliance across wearable studies.
87%
Retention at month 6 in hybrid trials.
60%
Faster resolution of patient issues.
The Human Layer Every Trial Needs.
Let us show you how Delve’s concierge team improves compliance, retention, and data quality across decentralized and hybrid trials.
